Frequently Asked Questions: EverPass Manager Updates

How can I manage specific locations on my account?
The Organization Hierarchy has moved to the upper-right corner, under your account name.

How to switch locations:

• Click your account name in the top right
• Use the dropdown or search bar to find your location
• Click the location you want to manage
• Your account will update to show the selected location

Pro Tip: Use the stars to favorite locations you manage often.

How do I know if my Spotlight is running 24/7 if I don’t add a schedule?

If your Spotlight is enabled, it will automatically run 24/7 unless you add a Display Rule.

How do I add a custom schedule when uploading a Spotlight?

Click Display Rules (formerly called the schedule calendar or schedules).

From there, select the specific rules you'd like the promotion to follow, such as time of day, day of the week, or date range.

Once you've made your selections, click Save and Close. Your Spotlight will now follow the custom timing you set.

What do the Spotlight statuses mean in the Promotions section?

When you view your Spotlights in the Promotions section, you may notice a status listed next to each one. Here’s what each status means:

• Scheduled - This Spotlight has an assigned schedule. It may be set to play in the future, currently active, or past its scheduled time. If it's within the scheduled window, it can appear on-screen.
• 24/7 - This Spotlight is always on and ready to play. It can appear on-screen at any time, rotating in with your other scheduled content and entertainment.
• Playlist Only - This Spotlight is limited to a specific use case. It will only appear on-screen if it’s included through Advanced Scheduling using the “Display Label” setting.
• Disabled - This Spotlight is turned off. It won’t show up on-screen until re-enabled.
• Org Prohibited - This Spotlight is restricted by your organization’s parent level settings. It won’t appear on your screens, even if scheduled.

Where are the EverPass Entertainment Channels?
The EverPass Entertainment Channel is now called On-Demand.
To add or manage channels, select On-Demand from the top navigation.

You’ll still have access to:

• Channel management
• “My List”
• Featured channels
• Genre browsing
• Search

What is the difference between ‘Schedule’ and ‘On-Demand’ content?

• Schedule: This section is for Live Events — real-time streams like sports games that play at specific times. You choose when and where to show them.
  
  
• On-Demand: This section includes EverPass Entertainment Channels, which are short-form content streams (like viral videos or trivia) that run continuously alongside your uploaded promotions.
  
  

Live Events are time-sensitive.
On-Demand content runs throughout the day as ongoing background entertainment.

Where’s the Device Manager?
The Device Manager has moved to the upper-right corner of the screen. Click the device icon to access it.

All features remain available:

• Device status
• Renaming
• Rebooting
• Bandwidth monitoring

Need help using the Device Manager? Click here to view the guide. 

Can I rename my device?

Yes. If you're managing multiple devices in one location, we recommend renaming each one.

Go to the Device Manager and click the pencil icon next to the device name to update it.

What Live Events appear in my account?
Your Live Events are filtered by location. If a game doesn’t appear, it’s either not part of your package or not available in your area.

You’ll only see what’s available to you — no guesswork required.

What are in-market games?
These are games available on your local broadcast based on your business's location.
If a game doesn’t appear in your list, it’s either not part of your subscription package or not available in your area.

Your event list is tailored for your business — no guesswork required.

How do I Self-Activate a Device?
You can self-activate a device to your EverPass account as long as a 4-digit activation code is showing on your screen.

Follow these steps:

In the EverPass Manager, make sure you're at the organization or location level where you'd like the device to be installed.

1. Click the Device Manager icon in the upper right corner of the screen, next to your account name.
2. Select Activate Device.
3. Enter a name for the device and the 4-digit activation code shown on your screen. (Note: The code refreshes every 5–10 minutes. If it's expired, you’ll see an error. Just wait for a new code to appear and try again.)
4. Once activated, your device will appear in your account at the selected level. From there, you can monitor performance and schedule content directly to the screen.

Self-activation makes setup quick and easy — especially when installing multiple devices across locations. If you run into any issues or need a hand, our support team is always ready to help.