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  1. EverPass
  2. FAQ

FAQ

Click here for our most frequently asked questions

Setup and Installation

  • How do I Self-Activate a Device?
  • How do I connect the device to Wi-Fi?
  • Does the device require a specific internet speed?
  • How do I set up my EverPass device?

Content Management

  • What are in-market games?
  • What is the difference between ‘Schedule’ and ‘On-Demand’ content?
  • What do the Spotlight statuses mean in the Promotions section?
  • How do I add a custom schedule when uploading a Spotlight?
  • How do I know if my Spotlight is running 24/7 if I don’t add a schedule?
  • How can I leave a QR code on my screen indefinitely?
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Account and Subscription

  • How can I reset my EverPass Manager password?
  • How do I cancel or upgrade my subscription?
  • Can I manage multiple locations from one account?

Technical Specifications

  • Can I rename my device?
  • Can one device connect to multiple screens?

Additional Features

  • Is there a mobile app for managing my screens?
  • Can my device display live TV alongside promotional content?
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