Fix a Xumo app error

Fix a Xumo app error by closing or reinstalling the app

If a Xumo app closes unexpectedly, stops responding or keeps failing to start, the right recovery step depends on the type of error.

Close apps first

Close apps when the app crashes, freezes or becomes unresponsive. Closing apps can resolve most app issues without restarting the whole device and keeps your app login information.

After you close the apps, open the affected app again. You will need to manually relaunch it.

Reinstall an app when the problem persists

Reinstall the app if it has a corrupted app container or if storage issues are causing errors, failed launches or degraded performance. Reinstalling unloads the app and clears its app data, returning it to a fresh, unused state.

You will need to sign in again before you can continue using the app.

Which option should I use?

• The app crashes, freezes or ignores controls: close apps.
• The app repeatedly fails to launch or keeps behaving incorrectly: reinstall the app.
• The app cannot reliably save, update or load content: reinstall the app.

If the issue continues after reinstalling the app, contact Spectrum support with a description of what happened.