EverPass customers that purchase Peacock Sports Pass (PSP) or NFL Sunday Ticket (NFLST) through Spectrum for Business will receive an email from EverPass once their account has been setup.
Below are the most common questions and answers around EverPass account setup on Xumo through Spectrum for Business.
FCO Validation: All EverPass public viewing streaming subscriptions require Fire Code Occupancy (FCO) validation before an account can be setup. Private viewing and business viewing streaming subscriptions do not require FCO validation.
Have you received an FCO verification email from Spectrum?
Yes: Have you uploaded your FCO documentation?
Yes: Allow 1-2 days for verification and an email from EverPass for credentials to access the EverPass App
Yes, but my FCO was rejected: Call Spectrum at 866-588-3961 to explain the situation and better understand what other documents you may be able to provide to validate your occupancy
No: Use the link in the email to upload your FCO documentation or go to Spectrumbusiness.net/fco and allow 1-2 days for verification and an email from EverPass for credentials to access the EverPass App
No: Go to Spectrumbusiness.net/fco to upload your FCO. Once you have uploaded, allow 1-2 days for verification and an email from EverPass for credentials to access the EverPass App.
EverPass Troubleshooting
For EverPass account settings, application content, log in credentials, and streaming inquiries, contact EverPass Support at (855) 915-6157 or email us at support@everpass.com.
Charter Spectrum Troubleshooting
For hardware, billing, internet connectivity, and basic setup questions, contact Charter Spectrum Support at (800) 314-7195.
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