Connected TV: Identify Device vs. App Issue

When using the EverPass Connected TV app, some issues may be related to your Connected TV device, while others may be specific to the EverPass Connected TV app. Use the guidance below to help determine your next step.

Signs It May Be a Connected TV Device Issue

The issue may be related to your Connected TV device if:

• Multiple apps are failing, freezing, or buffering
• The device home screen is slow or unresponsive
• Wi-Fi keeps disconnecting
• The remote is unresponsive
• The device will not power on or respond normally
• The app store or device operating system is not working as expected

If the issue appears to affect your Connected TV device overall, confirm that the device is connected to the internet and restart it. If the issue continues, please refer to your device manufacturer’s support resources for additional troubleshooting and support.

Signs It May Be an EverPass Connected TV App Issue

If the issue is specific to the EverPass Connected TV app, try the steps in the Connected TV App Troubleshooting article or contact EverPass Support for assistance.